DR
Deborah R
1 reviews | Active since Jul 2022
16 Sept 2026, 13:31
Poor service, unfriendly unhappy staff
Their service is very poor,dont pick up payments and allocations correctly and staff is unhappy hense they hate their job Thats why they can’t even properly assist us , Im looking for another wifi service provider
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Webafrica's replyOfficial
16 Sept 2026, 13:40Hi Deborah,
We understand how frustrating it is to have concerns around payment allocation and feel that you’re not receiving the support you need. We also recognise how disappointing this experience has been and that it has left you considering another provider.
We understand how frustrating it is to have concerns around payment allocation and feel that you’re not receiving the support you need. We also recognise how disappointing this experience has been and that it has left you considering another provider.
We’d like to better understand what has happened with your payments and allocations so we can look into the matter and assist. Please let us know which payment or allocation is still outstanding and what you’re currently experiencing with your service.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply16 Sept 2026, 13:40
Official
Hi Deborah,
We understand how frustrating it is to have concerns around payment allocation and feel that you’re not receiving the support you need. We also recognise how disappointing this experience has been and that it has left you considering another provider.
We understand how frustrating it is to have concerns around payment allocation and feel that you’re not receiving the support you need. We also recognise how disappointing this experience has been and that it has left you considering another provider.
We’d like to better understand what has happened with your payments and allocations so we can look into the matter and assist. Please let us know which payment or allocation is still outstanding and what you’re currently experiencing with your service.
Warm regards,
Webafrica Crew
Webafrica Crew