Poor Service Unable to Cancel #Hei09

<p>I have received nothing but poor service from Web Africa since is transferred from AfriHost to utilize your fibre service in the middle of 2016</p> <p>Yesterday being the last day of April I tried to cancel my Web Africa account when I discovered that once again the upgrade I requested had been bungled and I bow have a 4mb line with 8mb uncapped of data. We have also sold our house and are moving out at the end of May so no longer require this service. So I tried to cancel the service but It would allow me to probably because of the mix up in line speeds. See attached pic of the problem.</p> <p>I have been in hospital last week and only got home today to call web Africa where I get told that calling on the 1st May doesn’t constitute 1 calmer months notice and that my services will only be cancelled at the end of June. I find this unacceptable as its your won systems that prevented me from cancelling on the web portal and now I get penalized.</p> <p>I am now writing to your to inform you of my problem in cancelling you service and the other ongoing service issues that I have received from WA and asking you to ensure my services are cancelled at the end of May and that I am not charged further. Failing this I will have to escalate my problem to the regulating authority.</p> <p>I look forward to hearing tour solution to this</p> <p>Thank you</p>