POOR SERVICE TOWARDS CUSTOMERS

I have had a webafrica account now for less than four months. Since I have joined I have called them more times than I speak to my mother. The sad reality is the poor service and time frame to get support from WebAfrica. I can hold for no less that 15-45 mins minimum to get through. At this point when you line is down, emails are not working, or needing assistance with the customer zone, support is non existent. You might get lucky and get someone who is willing to assist you, but 8-10 times you wont. I admit I am someone who can get upset quickly especially when you dont have time and you have to waist an hour for something simple. I had my final blow out and instead of focusing on the problem, the same issues, I get ALVI a technical supervisor who clearly is a hero behind his desk but in the big world, nothing at all. He decided to call me with his back up and tell me that I am no longer aloud to have their service, he then cut my emails, created serious problems with my business site and created down time for me for a day which ended in loss for my business. No respect, yet they feel that they deserve it. Rather spend my money with a provider that is cheaper and better service.