TZ
Thando Z
1 reviews | Active since Nov 2024
03 Jun 2026, 17:40
Poor service provider and support
Probably thee worst ISP service provider and the worst support, no other service provider can outperform them in this category 🏆.
When you think they cannot be bad they go lower. Before picking Webafrica as an ISP please do proper research believe me there are better options. *** / WA***
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Replies (1)
Webafrica's replyOfficial
04 Jun 2026, 08:55Hi Thando,
We understand how frustrating it must be to feel this dissatisfied with the service, especially when you’re trying to get assistance and it hasn’t met your expectations. When you rely on your ISP, both the connectivity and the support experience should be reliable and easy to access, and it’s clear that this has not been your experience. This does not reflect the standard of service we aim to deliver to our clients.
We can confirm that your service has been activated this morning, and your user details have been sent. To complete the setup, you will just need to update your router with the correct username and password.
You can follow this guide for step‑by‑step instructions:
https://knowledge.webafrica.co.za/index.php/knowledge-base/zyxel-emg3525-t50b-setup/
Important: Follow the steps from “Logging into the router interface” onward.
We’re here to help, and if you need any further assistance with the setup, feel free to send us a direct message on Hello Peter, and we’ll gladly guide you through it step by step until everything is working as expected.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to feel this dissatisfied with the service, especially when you’re trying to get assistance and it hasn’t met your expectations. When you rely on your ISP, both the connectivity and the support experience should be reliable and easy to access, and it’s clear that this has not been your experience. This does not reflect the standard of service we aim to deliver to our clients.
We can confirm that your service has been activated this morning, and your user details have been sent. To complete the setup, you will just need to update your router with the correct username and password.
You can follow this guide for step‑by‑step instructions:
https://knowledge.webafrica.co.za/index.php/knowledge-base/zyxel-emg3525-t50b-setup/
Important: Follow the steps from “Logging into the router interface” onward.
We’re here to help, and if you need any further assistance with the setup, feel free to send us a direct message on Hello Peter, and we’ll gladly guide you through it step by step until everything is working as expected.
Warm regards,
Webafrica Crew
Webafrica's reply04 Jun 2026, 08:55
Official
Hi Thando,
We understand how frustrating it must be to feel this dissatisfied with the service, especially when you’re trying to get assistance and it hasn’t met your expectations. When you rely on your ISP, both the connectivity and the support experience should be reliable and easy to access, and it’s clear that this has not been your experience. This does not reflect the standard of service we aim to deliver to our clients.
We can confirm that your service has been activated this morning, and your user details have been sent. To complete the setup, you will just need to update your router with the correct username and password.
You can follow this guide for step‑by‑step instructions:
https://knowledge.webafrica.co.za/index.php/knowledge-base/zyxel-emg3525-t50b-setup/
Important: Follow the steps from “Logging into the router interface” onward.
We’re here to help, and if you need any further assistance with the setup, feel free to send us a direct message on Hello Peter, and we’ll gladly guide you through it step by step until everything is working as expected.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to feel this dissatisfied with the service, especially when you’re trying to get assistance and it hasn’t met your expectations. When you rely on your ISP, both the connectivity and the support experience should be reliable and easy to access, and it’s clear that this has not been your experience. This does not reflect the standard of service we aim to deliver to our clients.
We can confirm that your service has been activated this morning, and your user details have been sent. To complete the setup, you will just need to update your router with the correct username and password.
You can follow this guide for step‑by‑step instructions:
https://knowledge.webafrica.co.za/index.php/knowledge-base/zyxel-emg3525-t50b-setup/
Important: Follow the steps from “Logging into the router interface” onward.
We’re here to help, and if you need any further assistance with the setup, feel free to send us a direct message on Hello Peter, and we’ll gladly guide you through it step by step until everything is working as expected.
Warm regards,
Webafrica Crew