POOR SERVICE PROVIDER

I HAVE BEEN WITHOUT INTERNET FOR 3 MONTHS AND YET WEB-AFRICA BILLS ME MONTHLY AND REFUSES TO FIX MY INTERNET ISSUES. WHEN I ASKED THAT I WANTED TO CANCEL MY SUBSCRIPTION, THE CUSTOMER SERVICE REP THREATENED ME WITH A R999.00 FOR THE ROUTER AND THAT THEY DONT HAVE AN OFFICE AND I WILL HAVE TO MAL THE ROUTER BACK TO SOME RETURN ADDRESS. I HAVE BEEN LOGGING COMPLAINTS BUT ALL GOES TO DEAF EARS

MY SUPPOSED ID WITH WEBAFRICA IS ffa71@wafibre, THE CUSTOMER SERVICE IS SO POOR THAT NO ONE WILL GET BACK TO YOU, I WENT ON TWITTER AND GOT FURTHER BAD REVIEW ABOUT THIS PROVIDER