Poor Service ! Poor Support! Employees have don’t care attitude

VC-1***/ISP-829674 Dear Web Africa,

Please explain how it is possible for a service provider to have connectivity issues of the entire E****wa Quantum area? I have called numerous times and followed up numerous times with your technical consultants and we are bluntly told that you are not sure when the issue will be resolved!!!! How are we to trust a service provider that simply says we do not know when the issue will be resolved???? Yet you expect your payment to be done on time without any issues??? We are sitting Without your internet services for 2 days straight and within those two days I have probably called you 100 times using my own resources to try and get this issue sorted!

Secondly to the management ! Please consider training your staff or implement a raise since everyone whom I have spoken to has a don’t care attitude to your clients! Just yesterday your consultant was gossiping about me to their colleagues thinking she was muted and was not! (Since your calls are recorded , please go and check if you really care!)What a shame to your company! So what are we do to web Africa? Sit with our hands folded until you decide to attend to our issue? Even if this takes a week, a month , a year to fix????????? Your T&C’s on your website makes it very clear that Web Africa is a company dodging accountability like the plague!!!

As a new client! I am disgusted at your services and don’t care attitude of the company as whole!!!!!!

Now we would appreciate it if your team can actually attend to the issue at hand! If you have money to pay for services not rendered , I do not!!!!!!!

Regards