1 reviews | Active since Feb 2018
Poor service. Poor Speed. Useless tech support.
Paying for a 100Mbps fibre line and for the last 3 months I am getting less than 10Mbps on the line. Webafrica and Octotel(line provider) claim everything is fine. I have logged tickets, emailed, phoned and used their live chat system. If I am lucky they will respond once in 2 weeks unless mailed daily, at which point they ask all kinds of speed test screen shots trace routes etc - which I gladly provided. However 3 months down the line still not getting what I pay for.
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica