Poor service, poor people skills.

Been waiting almost two months for my fibre installation and during this time they decide to increase my bill by R100. The poor rating is for the long waits and being shoved around from person to person to try and cancel my service. Been waiting 15 minutes and still waiting. i tried the "super fast" whatsApp support but it takes almost a day to get a "human" response ans the WhatsApp is fully automated. Poor service and people skills once you get on the phone with someone.