RT
Rinet T
1 reviews | Active since Sept 2026
02 Sept 2026, 11:02
POOR SERVICE, POOR COMMUNICATION , WRONGLY DEBITED
POOR POOR POOR SERVICE from WebAfrica team. I have been in contact with the following agents the past week ( ZAAKIRAH , GILLIAN, LEHLOHONOLO, THAAQIB, KHANGELANI, NICHOLAS, ASHMIKA, SISEKO, CONSTANCE, BRIDGET, ANSAAR). Not one of your agents can assist me with my account. Every time I get transferred to a new department and have to explain EVERYTHING OVER AND OVER AGAIN. TWO OF THE AGENTS ENDED THE CHAT WITHOUT ASSISTING MY QUERY. Your communication is SHOCKING. No option to call, no offices to visit, WhatsApp chats that take hours for response from agents. I've been a loyal client for 3 yrs and now when I move homes you guys are unable to assist me. My account has been wrongly debited, I haven't even received my new product , I have given back my old rooter AND YOU ARE STILL TAKING MY MONEY ?????? I don't have active WIFI at the moment. What a disgrace. I have evidence of all the chats and all your calls are recorded and will take this further if it is not addressed urgently!
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Replies (4)0
Replies (4)
Webafrica's replyOfficial
02 Sept 2026, 11:40Hi Rinet,
We understand how frustrating it must be to be passed between multiple agents, repeatedly explain the same situation, and still be left without clear answers regarding your account and move request. Moving homes should be a smooth and straightforward process, and this is certainly not the experience we strive to provide.To ensure your concerns receive the necessary attention, we have requested that our Retentions Team follow up on the matter. The team has been asked to review the history of the interactions and assist with obtaining the clarity you've been seeking.Should you require any further assistance while awaiting feedback, please continue engaging with us via direct message and we'll gladly assist.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to be passed between multiple agents, repeatedly explain the same situation, and still be left without clear answers regarding your account and move request. Moving homes should be a smooth and straightforward process, and this is certainly not the experience we strive to provide.To ensure your concerns receive the necessary attention, we have requested that our Retentions Team follow up on the matter. The team has been asked to review the history of the interactions and assist with obtaining the clarity you've been seeking.Should you require any further assistance while awaiting feedback, please continue engaging with us via direct message and we'll gladly assist.
Warm regards,
Webafrica Crew
Webafrica's reply02 Sept 2026, 11:40
Official
Hi Rinet,
We understand how frustrating it must be to be passed between multiple agents, repeatedly explain the same situation, and still be left without clear answers regarding your account and move request. Moving homes should be a smooth and straightforward process, and this is certainly not the experience we strive to provide.To ensure your concerns receive the necessary attention, we have requested that our Retentions Team follow up on the matter. The team has been asked to review the history of the interactions and assist with obtaining the clarity you've been seeking.Should you require any further assistance while awaiting feedback, please continue engaging with us via direct message and we'll gladly assist.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to be passed between multiple agents, repeatedly explain the same situation, and still be left without clear answers regarding your account and move request. Moving homes should be a smooth and straightforward process, and this is certainly not the experience we strive to provide.To ensure your concerns receive the necessary attention, we have requested that our Retentions Team follow up on the matter. The team has been asked to review the history of the interactions and assist with obtaining the clarity you've been seeking.Should you require any further assistance while awaiting feedback, please continue engaging with us via direct message and we'll gladly assist.
Warm regards,
Webafrica Crew
RT
Rinet T's updateReviewer Update
03 Sept 2026, 12:18Please just make sure that R719 is credited ASAP.
RT
Rinet T's update03 Sept 2026, 12:18
Reviewer Update
Please just make sure that R719 is credited ASAP.
Webafrica's replyOfficial
03 Sept 2026, 12:54Hi Rinet,We understand that you’d like the R719 credit resolved as soon as possible. The credit request has already been logged on your account to correct the incorrect September charge, and it will reflect once the request has been approved and processed.We’ll continue monitoring the matter through the appropriate process to ensure the correction is attended to.Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply03 Sept 2026, 12:54
Official
Hi Rinet,We understand that you’d like the R719 credit resolved as soon as possible. The credit request has already been logged on your account to correct the incorrect September charge, and it will reflect once the request has been approved and processed.We’ll continue monitoring the matter through the appropriate process to ensure the correction is attended to.Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's replyOfficial
11 Sept 2026, 13:46Hi Rinet,
We understand your frustration, especially after receiving two Telkom LTE routers within a few days and being unsure which router and line are currently active. We also acknowledge your concerns about the cancellation of the 30/30 line, the new 20/20 line, and how this may affect your billing.We’ve logged this with the relevant team to follow up on the two router deliveries, confirm which line and router are active on your account, and assist with clarifying the billing linked to the new service.The team will review the account and order details and assist with the appropriate next steps.Warm regards,
Webafrica Crew
We understand your frustration, especially after receiving two Telkom LTE routers within a few days and being unsure which router and line are currently active. We also acknowledge your concerns about the cancellation of the 30/30 line, the new 20/20 line, and how this may affect your billing.We’ve logged this with the relevant team to follow up on the two router deliveries, confirm which line and router are active on your account, and assist with clarifying the billing linked to the new service.The team will review the account and order details and assist with the appropriate next steps.Warm regards,
Webafrica Crew
Webafrica's reply11 Sept 2026, 13:46
Official
Hi Rinet,
We understand your frustration, especially after receiving two Telkom LTE routers within a few days and being unsure which router and line are currently active. We also acknowledge your concerns about the cancellation of the 30/30 line, the new 20/20 line, and how this may affect your billing.We’ve logged this with the relevant team to follow up on the two router deliveries, confirm which line and router are active on your account, and assist with clarifying the billing linked to the new service.The team will review the account and order details and assist with the appropriate next steps.Warm regards,
Webafrica Crew
We understand your frustration, especially after receiving two Telkom LTE routers within a few days and being unsure which router and line are currently active. We also acknowledge your concerns about the cancellation of the 30/30 line, the new 20/20 line, and how this may affect your billing.We’ve logged this with the relevant team to follow up on the two router deliveries, confirm which line and router are active on your account, and assist with clarifying the billing linked to the new service.The team will review the account and order details and assist with the appropriate next steps.Warm regards,
Webafrica Crew