POOR service on another level. stating the year with horrific service what a shame!

I have ordered my fibre with them last year December, they came to install and said they will come back. Till this day no response. I tried contacting them for the past 8 days using their live chat no response. I'm still waiting on the live chat. Maybe they will respond after the elections. tried calling their number does go through. Their service is disgusting to the highest level but when it comes to debiting money they are very quick!!