Poor service of Webafrica\ Vumatel .

I had app**** for Wifi connection through Vumatel but only to realize that they work with webafrica. What a poor service I got from this two companies if I May call them two. my application was done on the 13.01.2022, they debited my account on the 16.01.2022. Uptill today I haven't received the service. I have been communicating with webafrica since then to date I'm still without wifi. I should mention that even to reach their customer service is a problem. WhatsApp number they provided is managed by a robot that keeps on saying agents are busy. At times you wait for 24 hours without getting an agent to help you. As I write here, I don't know when will I get internet as I am shuttling between webafrica and Vumatel. One says i should contact the other. Vumatel says i should Contact webafrica, Webafrica says it is on Vumatel. I don't know whose responsibility it is to help me. What a bad experience I'm having . I'm really disappointed on the service and will not recommend it to anyone. I have paid for a service that I have not consumed or started to consuming a month ago and I seem not to get any assistance from both companies to date. Feel so much disappointed If they wish to engage me further about my experience, I will be more than happy.