Poor Service, No Replies

Web Africa has been involved in making it about a two month wait for me to get Internet at my new place. The first thing they did was send me the wrong Telkom application form, which I overlooked. Then they've taken forever to activate the data on my line, Telkom says that the line has been ready since the 26th but Web Africa has done nothing. I have been waiting for a reply from them for hours, they have no sense of service or priorities and are unable to act in a quick and decisive manner. They do not reply to emails quickly at all, it's shocking how long it takes to get a reply from them which is certainly the most frustrating thing about them, Afrihost is way better with customer service and they also action things much quicker. My time with Web Africa has been mostly annoying but this might be the end.