Poor service, no follow through, argumentative consultants and massive delay; flabbergasted

Webafrica has outdated / incorrect information regarding the infrastructure provider to the apartment building I live in. An installation team was sent out by Webafrica (Octotell) who noted that the infrastructure for Vumatell is what the building is equipped with. Octotell then confirmed that they would inform Webafrica about the issue and that Webafrica would get in touch with me to rectify. I did not hear from Webafrica despite having paid the full amount in advance. Called Webafrica three times, was passed from one consultant to the next with promises of resolution from each. Each time I received a phone call from a different consultant who does not have the information provided originally, sent via email AND repeatedly comunicated to various consultants. Had to confirm the address 4 times and had a consultant argue with me about the infrastructure provided to the building AFTER I sent through photographs showing clearly that Vumatell is the infrastructure provider. Webafrica's information appears to be incorrect, there is no coordination between departments and consultants. Dates on which responses were promised are not met and when inquiring what the problem is consultants brush off the question by saying "the apologise for the issue" which frankly is ridiculous considering that the confusion seems wholly internal to Webafrica. I have asked for information on how to cancel my order and obtain a refund as this mess has carried on for nearly a month - none has been provided. I fail to understand why this is taking so long, why customers are argued with, why I am passed around from consultant to consultant and why these consultants continue to ask the same questions - which I have already answered in writing. Have used Webafrica in the past but would strongly recommend against anyone using their services.