Poor service, no feedback and bad attitude

This is without doubt the worst company to have dealings with. The fail to communicate, provide feedback or show any interest in their clients. Their general one star ratings are an indication of how people feel about them. I have yet again had a situation where my adsl line has been down for a week now. I reported this to Webafrica support using my mobile phone to a patronising individual with a bad attitude problem. I have not received any feedback at all in this period. This follows the the same disgraceful customer support that I have experienced with many support calls in the past. I have not been reimbursed for my previous outage of more than two weeks and know that I wont be reimbursed for this one either. NOTHING CHANGES. The only response to the multitude of complaints on helopeter is a generic reply from "Rafeeq" which is the same for any complaint and I am sure is a script. I question to whether the minimal compliments that I see are in fact real people to or "bussed in voters" to bring up the average. Avoid this company at all costs if you value your sanity!!