Poor Service, No assistance

Hi. Webafrica is excellent when their stuff is working but when there is fault its a nightmare. No way to phone them, via WhatsApp or Twitter. They dont answer mails. They blame Vumatel and say they must fix it, Vumatel says everything is working it is Webafrica? I need to ask for updates & always same response :"we are investigating the issue". Good to make a sale, poor to assist you. I supp**** all the info with screenshots, 2 days and nothing but I keep paying?