Poor service - line fault since 5 days ago, still no resolution.

Since Saturday I have been struggling to get my Internet up and running. I am told by Webafrica that they have escalated the line fault to Openserve but nothing is forthcoming on the resolution. I have been pushed from pillar to post. Speaking to their agents which is only possible through WhatsApp doesn't produce any results. They are fine when it comes to fixing problems on their end but when it comes to managing faults with Openserve they seem to be given the deaf ear. Emailed the complaints and it took them two days to respond to the complaint.