Poor service level - disgusted customer

Service levels are disgraceful. Fibre and router was installed 7 days ago. To date my fibre still line still not active. The beauty part is they have billed me already and took my money. Used their WhatsApp service to chat to consultants for assistance I spoke to several people. Tried calling them waited almost 45mins no answer. It's now a blame game between openserve and webafrica. I've asked them to come back to me by 12pm today and nobody bothered.. I had to contact them again and still no solution. I'm actually disappointed in the service level.