Poor service, lack of communication

I have received a telkom simcard under web Africa 4 days ago. It is still not active. I was informed that it will be active after 48 hours. Now 4 days has passed, still not active. When I enquire about this the agent said she has escalalated the matter to telkom and will get back to me in 24 hours. 24 hours passed, still no one got back to me. I am here sitting with a SIM card that is not working or not active. All I need now is for this issue to be resolved immediately or altenatively to cancel the product and refund the money that I have already paid since I am not using this service.