Poor service from WorstAfrica

I signed up with Webafrica via the website on 01June 25 as I cancelled my service with another ISP due to poor service. I made immediate payment of R799 and thought I'm gonna receive excellent service. This afternoon Monday 02 June 25, I received a call from Thobeka who confirmed payment was received and installation will be done shortly. Just as I get excited, I received notification via sms and email that I must make payment before my order can be set for installation. I then went onto Webafrica's app and tried to resolve the misunderstanding. Sandile T assists me. She informs me that the installation was cancelled and she will request a refund. I kept asking her to get some ne to call me. After an hour she finally forwards me to a robot called Willie the bot who simply tells me I forwarded your details and someone will contact you. What a shocker. When are we gonna get real service from our internet service providers. I'm now sitting with a predicament as I've paid but told it was canceled.