Poor service from webafrica

I have order a fibre service from webafrica, they delivered the devices after a while, and on Monday when we went live in our area they sent a technician from metro fibre to come and install the devices as a plug and go, when he left he said the system will be up and running in 10 minutes, but to my surprise until now, their device is still not working and no internet in my house.

The worst part is this morning they debited my account by R531.00 for the devices that are not working, I think they are ******** people, please be on the look out for their ********ity.

How can you pay for the service that is not working this is form of ********ity, imagine signing a 24 months contract with *********. someone please help.