Poor service from webafrica call Centre agents.

We've recently moved premises halfway through last month. I contacted webafrica to get advice concerning changing my internet service. Seems like none of the call Centre agents could help me. I was told by an agent in the billing department(Zentho) to leave my old router behind and that it would be collected. Nothing was followed up by them. Now they wanting to charge me for the router. I've spent the entire day yesterday on the chat with agents who transfered me to I don't know how many departments and no one seems to know what they are doing. Eventually got to billing department. I asked to get the manager to call me and the agent(leratho) refused, telling me that the manger is unavailable. I sincerely hope that this review goes viral because as faithfully paying customers we deserve better service than this.