Poor service from WebAfrica

We moved our fibre line from one address to another and the fibre at the old address was supposed to be cancelled on 30 September 2024. On 1 October 2024, they debited our account for the fibre at the old address. When we queried this, they said they could cancel the line but they cannot refund us as its a new month. Today is 2 October. The cancellation should have been done when we submitted the request to move the line. The request was submitted a week before the end of September 2024, so they had plenty of time to capture what was needed on their systems. They were very quick to debit the money for the installation of the line at our new address, but could not cancel our fibre when we submitted the request to move the line. This is beyond pathetic service as we now have to pay for 2 lines this month at complete different addresses when we are only going to use 1 line at the new address. The company is very quick to take money from you but flat out refuse to issue refunds and refuse to direct you to a manager of any sort. I will definitely not recommend this company to anyone.