Poor service from Webafrica (and Openserve)

I logged a fault on Saturday 21 March at 10:00 for my Fibre line that went down. The chat conversation was only completed at 13:00 due to the extreme slow response by Webafrica. The gave me ref 386630 and a SLA of 24-72 working hours and promised regular feedback from the line provider (Openserve). However, there was zero feedback from Webafrica. Openserve came here but had to come back to “replace the pole”. They obviously didn’t come. I again contacted Webafrica and the agent said she will find out from Openserve - again zero feedback to me. Yesterday Openserve called me again and was very certain the people are here to replace the pole, which obviously wasn’t the case. In meantime I’m sitting for a week without internet, have to use mobile data (very expensive) and I’m paying for a full month to Webafrica and don’t have service for a week. I have an agreement with Webafrica and not Openserve. I expect Webafrica to resolve this and take ownership and chase Openserve to resolve this. I also expect a prorated credit on my bill.