Poor service from Webafrica AND Openserve

I've been trying to get my fibre ONT box activated for almost a week now, router has been setup 5 days ago all that is needed is simply to activate the fibre line which I was told is a very quick process if installation is already done.I was then charged for a delivery of R250, delivery of what I'm not sure as I told the sales person I don't need a router and clearly they are not delivering any services. Now they want to charge me for a failed debit order of a delivery fee charge that they stated was canceled and credited it seems this is just a means of tapping their clients for money. The whatsapp support is pathetic, I will add there were 2 agents that went the extra mile (Jameson and Thaaqib J) but other than said agents no one seems to be interested in providing me with a service. I don't even want to start with their "call center" which has a full 2 options which is sales and other.. and if you press other it cuts the call and refers you to the useless whatsapp support once again, but log a sales lead and you get responded to in less than an hour. This service is pathetic and as someone who works remotely for an ISP as well I can't believe the service standards of webafrica as it seems they are trying to outshine Eskom