Poor service from Webafrica

I had the worst experience possible. If there was a zero I would rate Webafrica zero. I wanted to transition from ADSL to Fiber, dealt with the sales agent Aneesa Galant. She does not respond to emails. Does not give clarity when needed. Then when the bill came I was billed 3 times the amount, no communication to explain the chaos. Left the ADSL line running concurrently while the fiber was live. Did not ensure that the router was calibrated. I would not recommend any family, friend colleague or neighbour to sign up with Web Africa. I am exhausted with over 31 emails sent to try and resolve a simple order. I have now cancelled because I do no have faith in them. No service at all and very poor communication skills.