Poor Service From Webafrica

I'm not one to complain and rant, but I recently acquired the much publicized or much advertised LTE from Webafrica. And I must say the service was appalling, to say the least. They said the service would be up-and-running in 48 hours (2 business days) but it didn't; it took exactly a week from when I received the router. Even their hosting platform (1-grid hosting) I'm still awaiting a phone call for a ticket I logged with them on yesterday, and in the mean time I have a client threatening to cancel his business with me. How long will we continue to be subjected to poor service in our country? Isn't it enough that we get it from our government? More must be done in ensuring good service in our country. I hope this will not fall onto deaf ears..