Poor service from agents and management.
Good Isp. Worst service ever. Where have you ever heard of a 1h18min wait on the phone. Then on the whatsapp you get hold of someone that takes over 30min just to open your profile and questions you ask them don't get answered. They just answer you with your bill amount. Which i never asked for. I agreed to sign up with them as there debit date according to them was 1st of the month with a tracking of 5 days which works 100% for me as i get paid on the 1st and if there is a weekend or public holiday the payment is done only after. For example Jan1 was a holiday and in a weekend. So my pay was only paid on the 3rd and showed in account on the 4th. So still in 5 day period as was discussed when i signed up. Well nope the debit on the 3rd and then fined me. Even though i asked on the whatsapp line on the 3rd and the 4th. And was told just relax it will go off. And you will not be fined. This is now the 2nd time this has happened. Ask them to get someone to call you back guess what that will not happen. And if you lucky and they call you back they call once so god forbid that you are unable to answer as they will not call you back. I can not understand why there can not just be someone that can talk to you and not the people on whatsapp that just give you wiseass remarks. Like relax and assist you with your problem and why can you not just go on to the website and make a payment. And yes i understand that the first time you debited there was no funds. But why not try again or give your client the opertunity to pay it on your website before you fine them. And not wait to give that opertunity only after you fine them. So here is my points 1 get people that has even just a small amount of customer relation training to work on your customer support side on whatsapp 2. Let there be people that can answer calls. 3. Debit on correct dates or stick to your agreements from clients 4. Give the option on web portal to do payments before you fine your clients. 5. Get people to call back customers. 6. Keep up the gr8 internet