NM
Nonhlanhla M
1 reviews | Active since Dec 2024
17 Mar 2026, 07:05
Poor Service
I am lodging a serious complaint against Webafrica regarding unfair billing, poor communication, and threats of default listing.
My service was terminated by Webafrica without proper notification or explanation. Despite this, they continued billing and debiting my account. When I noticed these deductions, I rightfully reversed them as I was no longer receiving any service.
Now I have received a threatening notice stating that I owe R2377 and that my account will be handed over for debt collection and listed as a defaulter.
I strongly dispute this for the following reasons: - The service was terminated without proper communication - I was billed for a service that was not rendered - Attempts to get assistance were ignored (calls, emails, WhatsApp support) - Even their own consultants could not explain the termination
It is completely unacceptable and ******** to demand payment under these circumstances and then threaten credit listing.
I request the following urgently: - Immediate suspension of any default listing or handover - A full investigation and written explanation of the termination - Reversal of all charges billed after the service was terminated - Written confirmation that my credit profile will not be affected
I have proof of all communication and deductions.
#Webafrica #UnfairBilling #ConsumerRights #HelloPeter
Helpful (0)
Replies (3)0
Replies (3)
Webafrica's replyOfficial
17 Mar 2026, 09:17Morning Nonhlanhla. Thank you for taking the time to share this detailed feedback. We completely understand how concerning this situation must be, and we appreciate you outlining all the details — it really helps us act quickly and accurately on your behalf.
We’ve managed to locate your profile and have escalated this matter directly to our Collections Finance team. They will investigate the billing on your account and get in touch with you directly to discuss the way forward, ensuring that your concerns are addressed thoroughly and fairly.
Your feedback has also been shared with the relevant teams, as it helps us review our communication and billing processes to prevent similar issues in the future. We truly appreciate your patience while this matter is being resolved.
Warm regards,
Webafrica Crew
We’ve managed to locate your profile and have escalated this matter directly to our Collections Finance team. They will investigate the billing on your account and get in touch with you directly to discuss the way forward, ensuring that your concerns are addressed thoroughly and fairly.
Your feedback has also been shared with the relevant teams, as it helps us review our communication and billing processes to prevent similar issues in the future. We truly appreciate your patience while this matter is being resolved.
Warm regards,
Webafrica Crew
Webafrica's reply17 Mar 2026, 09:17
Official
Morning Nonhlanhla. Thank you for taking the time to share this detailed feedback. We completely understand how concerning this situation must be, and we appreciate you outlining all the details — it really helps us act quickly and accurately on your behalf.
We’ve managed to locate your profile and have escalated this matter directly to our Collections Finance team. They will investigate the billing on your account and get in touch with you directly to discuss the way forward, ensuring that your concerns are addressed thoroughly and fairly.
Your feedback has also been shared with the relevant teams, as it helps us review our communication and billing processes to prevent similar issues in the future. We truly appreciate your patience while this matter is being resolved.
Warm regards,
Webafrica Crew
We’ve managed to locate your profile and have escalated this matter directly to our Collections Finance team. They will investigate the billing on your account and get in touch with you directly to discuss the way forward, ensuring that your concerns are addressed thoroughly and fairly.
Your feedback has also been shared with the relevant teams, as it helps us review our communication and billing processes to prevent similar issues in the future. We truly appreciate your patience while this matter is being resolved.
Warm regards,
Webafrica Crew
NM
Nonhlanhla M's updateReviewer Update
17 Mar 2026, 16:05WebAfrica – Billing Me for No Service + Forcing Termination Fees I Did Not Initiate
I am extremely disappointed with the service I have received from WebAfrica.
I have been disputing charges on my account, specifically for December and January, during which no service was rendered. Despite providing explanations and evidence, I was contacted by a consultant who did not attempt to resolve the issue.
Instead, I was told that:
- I will still be charged for those months, and
- I will also be charged a termination fee
This is completely unacceptable, especially because I did not initiate the termination of the service. I cannot be expected to pay a termination fee for something I did not request—particularly when the service itself was not working.
What was even more concerning was the consultant’s attitude on the call today . When I tried to explain my situation, I was dismissively asked:
“So what do you want from us?”
This level of disrespect and lack of accountability is shocking.
As a customer, I expect:
- Fair billing (only for services actually rendered)
- Professional and respectful communication
- Proper investigation of complaints
At this point, it feels like customers are being forced to pay for poor or non-existent service.
I am formally disputing all these charges, including the termination fee, and will escalate this matter further if it is not resolved urgently.
WebAfrica needs to take accountability—not just for billing practices, but also for how customers are treated.This is really draining and stressful
I am extremely disappointed with the service I have received from WebAfrica.
I have been disputing charges on my account, specifically for December and January, during which no service was rendered. Despite providing explanations and evidence, I was contacted by a consultant who did not attempt to resolve the issue.
Instead, I was told that:
- I will still be charged for those months, and
- I will also be charged a termination fee
This is completely unacceptable, especially because I did not initiate the termination of the service. I cannot be expected to pay a termination fee for something I did not request—particularly when the service itself was not working.
What was even more concerning was the consultant’s attitude on the call today . When I tried to explain my situation, I was dismissively asked:
“So what do you want from us?”
This level of disrespect and lack of accountability is shocking.
As a customer, I expect:
- Fair billing (only for services actually rendered)
- Professional and respectful communication
- Proper investigation of complaints
At this point, it feels like customers are being forced to pay for poor or non-existent service.
I am formally disputing all these charges, including the termination fee, and will escalate this matter further if it is not resolved urgently.
WebAfrica needs to take accountability—not just for billing practices, but also for how customers are treated.This is really draining and stressful
NM
Nonhlanhla M's update17 Mar 2026, 16:05
Reviewer Update
WebAfrica – Billing Me for No Service + Forcing Termination Fees I Did Not Initiate
I am extremely disappointed with the service I have received from WebAfrica.
I have been disputing charges on my account, specifically for December and January, during which no service was rendered. Despite providing explanations and evidence, I was contacted by a consultant who did not attempt to resolve the issue.
Instead, I was told that:
- I will still be charged for those months, and
- I will also be charged a termination fee
This is completely unacceptable, especially because I did not initiate the termination of the service. I cannot be expected to pay a termination fee for something I did not request—particularly when the service itself was not working.
What was even more concerning was the consultant’s attitude on the call today . When I tried to explain my situation, I was dismissively asked:
“So what do you want from us?”
This level of disrespect and lack of accountability is shocking.
As a customer, I expect:
- Fair billing (only for services actually rendered)
- Professional and respectful communication
- Proper investigation of complaints
At this point, it feels like customers are being forced to pay for poor or non-existent service.
I am formally disputing all these charges, including the termination fee, and will escalate this matter further if it is not resolved urgently.
WebAfrica needs to take accountability—not just for billing practices, but also for how customers are treated.This is really draining and stressful
I am extremely disappointed with the service I have received from WebAfrica.
I have been disputing charges on my account, specifically for December and January, during which no service was rendered. Despite providing explanations and evidence, I was contacted by a consultant who did not attempt to resolve the issue.
Instead, I was told that:
- I will still be charged for those months, and
- I will also be charged a termination fee
This is completely unacceptable, especially because I did not initiate the termination of the service. I cannot be expected to pay a termination fee for something I did not request—particularly when the service itself was not working.
What was even more concerning was the consultant’s attitude on the call today . When I tried to explain my situation, I was dismissively asked:
“So what do you want from us?”
This level of disrespect and lack of accountability is shocking.
As a customer, I expect:
- Fair billing (only for services actually rendered)
- Professional and respectful communication
- Proper investigation of complaints
At this point, it feels like customers are being forced to pay for poor or non-existent service.
I am formally disputing all these charges, including the termination fee, and will escalate this matter further if it is not resolved urgently.
WebAfrica needs to take accountability—not just for billing practices, but also for how customers are treated.This is really draining and stressful
Webafrica's replyOfficial
17 Mar 2026, 16:23Afternoon Nonhlanhla. We understand how stressful and frustrating this situation has been, especially when billing concerns remain unresolved and your attempts to explain the issue weren’t met with the support you expected. We recognise how important fair billing, professional communication, and proper investigation are, and we appreciate you taking the time to share your experience in detail.
To assist you further, our Collections Team will be reaching out via email to address your dispute and provide the necessary support to resolve your account concerns.
Warm regards,
Webafrica Crew
To assist you further, our Collections Team will be reaching out via email to address your dispute and provide the necessary support to resolve your account concerns.
Warm regards,
Webafrica Crew
Webafrica's reply17 Mar 2026, 16:23
Official
Afternoon Nonhlanhla. We understand how stressful and frustrating this situation has been, especially when billing concerns remain unresolved and your attempts to explain the issue weren’t met with the support you expected. We recognise how important fair billing, professional communication, and proper investigation are, and we appreciate you taking the time to share your experience in detail.
To assist you further, our Collections Team will be reaching out via email to address your dispute and provide the necessary support to resolve your account concerns.
Warm regards,
Webafrica Crew
To assist you further, our Collections Team will be reaching out via email to address your dispute and provide the necessary support to resolve your account concerns.
Warm regards,
Webafrica Crew