Poor Service

I am writing this review to share my frustrating experience with Webafrica. I hope this helps others make an informed decision when choosing an internet service provider.

I have been a customer of Webafrica since March 2023, subscribed to their Vuma Reach Uncapped which is 20/10 Mbps.

I would like to formally express my dissatisfaction and seek urgent resolution regarding the consistent issues I have experienced with Webafrica service installations over the past two months.

Despite the promise that installations would be completed within 14 days, mine was only carried out after 3-4 weeks. Following the installation, there was an additional delay of about a week before I was provided with the necessary username and password. Unfortunately, the challenges did not end there.

The Wi-Fi service was functional only from 02/05/2024 to 12/05/2024. Since then, I have been unable to access the internet. Upon following up, I was informed that the issue stemmed from transferring my account to the new Vumatel portal. As a temporary measure, I was told that I would be refunded, but to have my line reactivated, I needed to make an additional payment. Desperately needing the service, I made this payment on 21/05/2024. However, to date, the service issues remain unresolved, and I am continuously given unsatisfactory explanations.

These issues have significantly impacted my ability to work from home. I have missed important deadlines and had to use my mobile data as a backup, incurring additional costs. The unreliable service has also affected my ability to stream content and connect with family members.

Overall, my experience with Webafrica has been extremely disappointing. The poor service quality and lack of effective customer support have made it clear that this company does not prioritize its customers. I would not recommend Webafrica to anyone seeking a reliable internet connection. To improve, they need to address service reliability issues and enhance their customer support