Poor service

After i have been informed that my cellc fixed LTE account will be discontinued i was put on a telkom LTE account for about the same monthly cost. After receiving the sim card and waiting for the switch over i realized the sim card does not work and i have, without prior notification, been put on a different package altogether. After opening a support ticket 02/12/2019 and a phone call nothing has been sorted out. Poor support from these guys.