Poor service

The service at WebAfrica has become extremely poor. I app**** to have firbre installed on the 5th of December. 3 weeks later, due to lack of communication and progress updates, I terminated the agreement. I logged a refund for the funds paid and I was told by the last consultant I spoke to on their chat (kagiso S) that refunds from Vuma take 2 months. 2 MONTHS?????!!!!!!!!!!!! Needless to say, it's almost 4 months later and still no refund.