Poor service, extremely poor service!
I upgraded my 50/50 fibre line to a 100/100 line at the end of May, and after 7 phone calls and 5 online chat attempts, my line is still syncing at 50/50! I have paid for a 100/100 line but support never helps me, never gets back to me and no one seems to be able to help me!
I have never seen such poor customer service! This is ******* and WebAfrica does not care about their customers! They don't even deserve one star.
And stop asking me to do a broadband connection, after 8 broadband connections, the problem isn't with me!
Outrageous, I've seen better online support from Telkom, this is absurd.
Hello Adriaan,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Hello Adriaan,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica