Poor service

Hello,

Webafrica upgraded my account without instruction. After about a week, I finally was able to get to "type" to someone via WhatsApp. The chat ended on its own, due to long waiting times for feedback and without any resolve. The next day, I was online, typing to a person for more than 3 hours to resolve the issue and request a credit. After almost 3 hours, I was notified that my original package was no longer available and then had to upgrade to the next package. I was told that my credit will be processed between 24-48 hours. This morning I received a debit order SMS for the full amount due. I have been trying to get hold of Webafrica via WhatsApp for about an hour now, with the response being; "I'm sorry its taking longer than usual to connect you to an agent, I will keep trying....."", later followed by a Call back has been sent. Golly if service boils down to not being able to speak to a consultant or contact the billing department in person, I have not idea where we are going with customer service!