Poor service during outage

I don't believe in posting terrible reviews, but I am so unhappy with the service I have received from Webafrica.

I have been a customer since 2020 and have had good service from them up until two months ago.

We have had two outages in our area, one in December and one presently. The one in December lasted for 5 days till it was resolved.

This one is on the 6 th day. I have followed up daily with the helpdesk staff who are kind but can't assist. All I hear is that the technicians are working on this but no one can give me a turnaround time. Meanwhile despite paying my service I am having to spend hundreds of rands daily to be able to work..I have spent over R1000 on airtime in the last few days.

I am at my wit's end..I have followed up with helpdesk agents and sent emails and my problem is not resolved. People are uncontactable except on chatlines and I have yet to have someone reach out to me.

I am extremely frustrated and unhappy and needless to say will jump ship to a more reliable service provider very soon....