Poor Service delivery/intentional slacking/money monopolizations

Dear Webafrica Support Team, I am writing to formally lodge a complaint regarding the unacceptable service I have experienced with Webafrica over the past several months. Since November 2025, I have been attempting to have my service request processed—specifically, a request to change my existing service. Despite multiple follow-ups, promises of escalation, and repeated assurances from your support agents, no meaningful progress has been made. This ongoing delay has caused significant frustration and inconvenience. It is unreasonable for a request that should typically take a few days to remain unresolved for several months. The lack of communication, accountability, and urgency from your team reflects poorly on Webafrica’s commitment to customer service. I therefore request the following:

Immediate action to complete my outstanding service change request. A clear explanation for the prolonged delay. Assurance that similar service failures will not occur in the future. If applicable, compensation or billing adjustments for the period during which the unresolved request has affected my service.

If this matter is not resolved promptly, I will have no choice but to escalate it further, including lodging a complaint with relevant consumer protection authorities. I expect a response within 48 hours.