POOR SERVICE DELIVERY -WEB AFRICA

We reecently subscribed for a fibre line at our home. The consultant insisted that this would be a swift process and that once the initial payment was made , we will receive the router and would be able to use the service. I did menntion to him that there a was a Vumatel Box already installed at in our home however I didnt see a power supply for the unit. He advised that the technician will resolve when the router gets delivered. The router arrived on time BUT no power supply , NO technician. I also noticed that the cable is broken on the outside of the house.

Since then I have been debited twice from my bank account for a service that we cannot use. THERE IS ABSOLUTELY NO WAY YOU CAN GET IN TOUCH WITH ANYONE WHO CAN ASSIST EXCEPT FOR A WHATSAPP CHAT WHEREBY YOU HAVE TO DEAL WITH A ROBOT. AFTER DAYS WE FINALLY HAD A RESPONSE YESTERDAY , THE AGENT COMMUNICATED AGAIN VIA WHATSAPP , MOVED OUR QUERY TO A TECHNICIAN AND DISSAPEARED. THE TECH ASKED A FEW QUESTIONS AND ALSO DISSAPEARED.