Poor service delivery, poor communication and poor account management to

Poor service delivery, poor communication and poor account management. Firstly, payment remind us not communicated, no statement provided and no tracking record can be provided by this company of payments received and paid. They simply switch of your internet with no warning. I made an immediate payment as soon as this information came to light (I even paid double the amount) and my service has yet still been suspended. Correct reference has been used but I'm getting emails that I didn't use the correct reference (but it's the one you gave me to use?) and now it is still stayed that I'm in arrears... After making a double payment? This company is poorly managed and they have no decent communication with their clients. I'm changing the supplier and won't recommend this company to anyone.

Reference EZA40