Poor service delivery

Hi we started an application for fibre 2 weeks ago. We were told that the router will be delivered but nothing has come. The sales people have been elusive and the call center staff were rude and cut the calls with my assistant Upon calling today, it was revealed that the agent, Donald Mucheche, had not even created the profile for our business. We have now decided to go with another ISP but we want Webafrica to understand why they are losing customers and which deadwood to remove from their business. Thank you