Poor service delivery

Webafrica, what's the point of lodging service issues when nothing is done from your side to sort the issue.

What's the point of paying a hefty monthly premium for a promised service that isn't provided.

Two months ago I reported slow internet speeds, yet two months later not a thing has been done to fix it. Of course in the interim my monthly payments have been happily received.

Support tickets from two months ago remain open. New support tickets don't get attended to. Yet my issue is deemed to be LOW priority. Maybe a ow priority to you, but I'm paying for service which isn't being provided.

Does a person have to resort to complaints in a forum of this nature to receive a positive response. Possibly, because following the channels provided by yourself has not helped.