Poor SERVICE DELIVERY

On the 8th of October 2024 ,I made an application for fixed lte Wi-Fi sim only at my new property, The application online was successful, and a debit was taken on the day, A day or two later I have been requested to send fica documents, After sending Documents there was no feedback until I requested delivery dates and time of my sim on the 15th of October, Today the 16th I contacted to find out why the process takes so long and still waiting for my sim to arrive. Then being told its out delivery. Does a sim process normally takes so long? I made a cancellation with web africa due to being so slow with there services and app**** with another provider and was assisted immediately and now have to wait 5 days for my refund from web africa.