Poor service delivery

I requested a cancellation of my service from May on the 12th of April. Later I decided to stay with them and not change the service provider. I then requested my services to be reinstated on the 30th of April. My services continued and they were debiting my Account as per our payment agreement. Suddenly on the 1st of July we ddnt have the connection and when I tried to WhatsApp I received a notification that my area had an outage. But I had also realised that the debit order did not go through. I later discovered that I’m the only one with the network issues. Then I contacted Webafrica via WhatsApp, I was then told that I cancelled my services although there is no proof. And I still have the chat history to show I never cancelled again. This morning I was contacted by one of the support guys and I received a link to make a payment.

The payment was made around 08:00 am and till now my services have not been reinstated. Instead I received an email saying that Vumatel will deliver the device. And there is no need to send a new device because I still have a device. I tried contacting support again but even the chatbot doesn’t put me through. I’m not receiving any feedback from WhatsApp,calls,and twitter.

I’m frustrated as I am working from home and I can’t buy data and pay for this type of service.