Poor service delivery

We are so disappointed with your services, the people who came to install the device was very careless and the device actually fell from where they hung it, we have been having down time a lot which we never complained about but now our wifi has been completely off since last Saturday, we have reached out many times with no one being able to assist, the agents chop and change on the live chat and still can't help, the hours on getting help keeps increasing, but guess what, you still debited your premium for no services provided, this is very poor services.