POOR SERVICE DELIVERY

I am very disappointed with service and technical support i get from these guys,firstly there call centre is difficult to reach,you are placed on hold for more than 30 minutes before someone comes to your assistance,in this instance i bought/topped my data on the 29/04/2020 so that i could stay connected and upto today 07/05/2020 that data has not yet been loaded on to my profile BPL77 ,i contacted their contact centre spent more than 1hr without being attended to and when i finally got answered i was told that everything was fine ,i even emphasized that i did not wish to be cut off and was reassured that would not happen ,this is my ticket,Your ticket reference for this query is: (ID: ***) , when i wanted to start my shift today i woke up to no data,i had to use extra funds to purchase another data bundle because the lady i spoke to said support starts their shift at 8am of which i would be already and hour late for my own shift,this is unacceptable,i am very disappointing in their service,this is not the first time last time i had the same issue.