1 reviews | Active since Aug 2020
Poor service
I don't have connection since 15/09 I spoke to different agents on Friday it was Thokozile said it was an outage and they working on it. I was then spoke aviwe on Monday she informed me it was a scheduled maintenance it would be resolved today 23/09 and I just spoke to baliwe who says the 25th in all of this there was no communication notifying me of this maintenance yet I'm billed full months premium.
Hi Ayanda,
We understand how frustrating this must be, especially having been without a connection since 15 September and receiving different information about whether the issue was an outage or scheduled maintenance. We also recognise your concern about not receiving communication about the maintenance while still being billed for the full month of your premium service.
We’d like to review the history of the fault, the communication provided, and the billing on your account so we can establish what happened and assist with the appropriate next steps. Please send us a DM with your account details so we can look into this for you.
Warm regards,
Webafrica Crew.
Hi Ayanda,
We understand how frustrating this must be, especially having been without a connection since 15 September and receiving different information about whether the issue was an outage or scheduled maintenance. We also recognise your concern about not receiving communication about the maintenance while still being billed for the full month of your premium service.
We’d like to review the history of the fault, the communication provided, and the billing on your account so we can establish what happened and assist with the appropriate next steps. Please send us a DM with your account details so we can look into this for you.
Warm regards,
Webafrica Crew.