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Brenda D
1 reviews | Active since Jun 2014
29 Sept 2025, 12:39
Poor Service cable broken
I have logged a call last week wednesday due to a faulty cable which was on the 24th of Septermber, no technician was sent out to fix my cable and i rely on the internet since i am working from home full time. the service poor and i feel like i have paid for the services that are currently inactive. no escilation was done on friday when i reached out to them.
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Brenda D's updateReviewer Update
02 Oct 2025, 09:47I have been calling regarding my cable to be fixed till this 02/10/2025 and still my cable is not fixed being told they escalated my ticket am still unable to use the services instead am being send from pillar to post and expected to rate their service while my cable remain unfixed. manager still busy on other calls. i was infromed that it will take 48hrs for my cable to be fixed. i am now buying data when i have already paid for wifi. this poor service and unacceptable.
BD
Brenda D's update02 Oct 2025, 09:47
Reviewer Update
I have been calling regarding my cable to be fixed till this 02/10/2025 and still my cable is not fixed being told they escalated my ticket am still unable to use the services instead am being send from pillar to post and expected to rate their service while my cable remain unfixed. manager still busy on other calls. i was infromed that it will take 48hrs for my cable to be fixed. i am now buying data when i have already paid for wifi. this poor service and unacceptable.