Poor service

Hi, I was chatting to Iman Thursday, who logged a fault on my LTE, please see ref 273013. I still have an issue with the MTN (invalid profile) error, since Wednesday evening. This is the fourth day I am not connected, I need urgent assistance please. I have been troubleshooting since Thursday, with the provided steps and I am still unable to connect. I need the LTE for work, as I am also working remotely. Can this please be resolved urgently. According to Salathiwe on ref 275158 the TAT on the faults for someone to get back to me is +/- 48 hours. It’s been much longer than that. I am not paying for these 4 days