poor service by WEB AFRICA

It is almost impossible to ever get a hold of someone to assist you on their wattsapp line , and eventually when they do respond after 6 to 8 hours they expect you to respond to them immediately and if you do not respond in that time they log you off and you have to start the entire process all over again . when you try to call their offices they awnser the call and put you on hold for ever .

I AM FUSTRATED

An agent at WEB AFRICA earlier this year **** to me about the fiber deal , and when i discovered this i called them and tried to cancel the order , the initial agent that was doing the cancellation informed me that the order was cancelled , only to later realise that the order was not cancelled . I had to chat again to another agent , this time by the name of Lorraine , who i must admit was very helpful , and tried to get someone to process the cancellation , and i was sent a message on wattsapp confirming that the order was indeed cancelled . I subsequently went with another ISP to obtain fiber and was told by this ISP that the order by WEB AFRICA was not cancelled and that Vumatel is unable to process my order as i have a pending order with Vumatel with obviously WEB AFRICA . As usual it is impossible to get to chat to anyone with Web Africa to sort out this mess WEB AFRICA your service stinks

Anyone out there thinking of using this ISP , please think twice .