Poor service

I am very disappointed with the service I’ve received from Webafrica. My fibre connection stopped working in May 2024, and I was informed that it could not be fixed due to an armrest.

In August 2025, I received a message stating that the armrest issue had been resolved. I then contacted Webafrica in September 2025, and one of their representatives advised me to make a payment to restore the service. I made this payment on 13 September 2025, but to date, my internet connection has still not been restored.

Despite several follow-ups, there has been no feedback or resolution. This is unacceptable and shows a clear lack of accountability. I am now requesting a full refund and for Webafrica to collect their router.

I will also be taking this matter further with the National Consumer Commission if it is not resolved urgently.