1 reviews | Active since Feb 2021
Poor Service
I have been trying to cancel my service since February, one cannot speak to an agent, you have to deal with either WhattsApp or do it through their customer zone on the internet. I tried in Feb and subsequently to this month and each time get a message:
Error
An error has occurred while submitting your cancellation. Please try again later.
You are supposed to give a months notice, well how can I when you keep on getting and error? I want it cancelled by 1 April as the service and experience I am having with my fibre line is shocking!
Today I tried to do it through WhatsApp, I started this process at 10:46 it is 12:34 and it is still not resolved, I was speaking to an agent who then disappeared, said that they could help and did not contact me back.
I would not recommend WebAfrica at all.
WebAfrica has redeemed itself through the assistance of Heinrich (Retention Specialist) and Gary (Advanced Technical Support).
Although it took a long while to get through to the two of them, I have decided to extend my contract with WebAfrica and reverse my previous statement of saying that I would not recommend them at all.
Heinrich and Gary are an asset to your team.
WebAfrica has redeemed itself through the assistance of Heinrich (Retention Specialist) and Gary (Advanced Technical Support).
Although it took a long while to get through to the two of them, I have decided to extend my contract with WebAfrica and reverse my previous statement of saying that I would not recommend them at all.
Heinrich and Gary are an asset to your team.