POOR SERVICE AWAITING FOR MY REFUND

Webafrica debited my wife paid webafrica on the 1st of June 2022 still Webafrica debited my wife account on same day R 599.00 we called them and we confirmed our banking details. Yesterday late via the chat i have been communicating with Vinchenzo who requested us to screen shot banking statement since from them it show that it was paid on 3rd of June which we did. Today same person requested my wife to send baking statement which she did and now they are telling my wife that they will call me today or tomorrow am not sure for what and account which was used to debit is under my wife names. I AM EXTREMLY DISSAPOINTED ABOUT WEBAFRICA. They don't want to refund us they keep on saying the finance is looking at this matter we have sent complain to the complain depart nothing from them . You can get through to the billing department. Service is very very poor. i them deducting another payment. POOR POOR SERVICE